Mr Q Terms and Conditions

This page summarises the rules Mr Q publishes for its players in the United Kingdom; the operator’s own terms document remains the authoritative text in every case. The sections below restate the operator’s published conditions on eligibility, verification, account conduct, disputes and dormant accounts, in the third person and without interpretation.

General Terms

Mr Q requires every player to be at least 18 years of age. The operator permits only one account per person, and it runs identity checks throughout the lifetime of each account to meet its licensing and regulatory obligations.

Eligibility and age requirements

By registering, a player confirms that they are at least 18 years of age. This is a condition of holding an account, not a one-off declaration: Mr Q conducts ongoing due diligence for the whole time an account remains open, in line with its licence and other regulatory obligations.

Account registration rules

Mr Q allows each player to hold one account only. If the operator discovers that a person holds or operates more than one account, or that the same payment details are used across multiple accounts, each additional account is classified as a Duplicate Account and dealt with under the operator’s duplicate account rules.

Identity verification

As a licensed operator, Mr Q may request identification documents at any time while an account is active. The documents the operator may ask for include:

• Official forms of valid ID: Passport, UK Driving Licence, Non-UK Driving Licence, Non-UK National ID card or Citizencard
• Utility Bill (Gas, Electricity, Water or Council Tax)
• Official Government Letters
• Local Authority Letters
• Bank or Building Society Letters or statements

Any supporting document other than photo ID — a utility bill, government letter, local authority letter or bank statement — must have been issued within the 90 days before it is sent to the operator.

Bonus Terms

Mr Q monitors promotional play and acts where it believes an offer is being abused or a player has engaged in prohibited promotional play activity.

Where the operator identifies abuse, it reserves the right to take the following actions:

• Revoke and/or cancel any winnings accrued through misuse of the system
• Exclude players found to be abusing offers from receiving further promotional offers

Deposits and Withdrawals

Mr Q monitors all transactions in order to prevent money laundering. The operator reports any suspicious transactions to the relevant authorities, and — acting reasonably and in accordance with its anti-money laundering obligations — it reserves the right to raise queries or require documentation related to a transaction.

For detail on the payment methods and withdrawal process the operator supports, see the dedicated page: privacy.

Responsible Gambling

The operator’s player-protection measures are covered separately from these terms. The full overview is on: responsible gambling.

Account Closure and Suspension

Dormant account policy

Mr Q does not apply any inactive or dormancy fees. If a player has not logged into their account or otherwise contacted the operator for an extended period of time, the account remains active and any balance on it remains in place. The player can regain access simply by logging back into the account.

Dispute Resolution

Complaints procedure

A player with a complaint should inform Mr Q in writing at [email protected]. The operator aims to acknowledge all complaints within 24 hours of receipt. Complaints should be made as soon as possible after the circumstances that caused them arise, and they are handled under the operator’s complaints procedure.

Alternative dispute resolution

Where a dispute cannot be resolved directly with the operator, it can be referred to the Independent Betting Adjudication Service:

• Post: PO Box 62639, London EC 3P 3AS
• Telephone: 020 7347 5883
• Email: [email protected]

Governing law and jurisdiction

These terms, and all of their constituent parts, are governed by and interpreted in accordance with the laws of England and Wales.

Frequently Asked Questions about Mr Q

Is Mr Q legal in United Kingdom?

Mr Q describes itself as a licensed operator and is required to conduct ongoing due diligence checks for the whole time a player holds an account, in line with its licence and other regulatory obligations. The operator’s terms are governed by the laws of England and Wales.

For the broader assessment of the operator beyond its legal terms, see: Mr Q review.